Terms and conditions
Damaged items
If you should receive an item that is defective, damaged or not what you ordered, please contact us here within 7 working days. I will help you resolve any issues as quickly as possible by replacing the item, once the faulty item has been returned to us by post. We will confirm the return address in writing, once you have contacted us about the fault.Any crystals lost in rings under three months of purchase will remade and exchanged free of charge.
Cancel policy
Unless you cancel your order within 7 working days after full payment has been made, acceptance of your order and completion of the contract between you and Forever in my heart keepsakes will be completed.
Orders cancelled after 7 days and before the inclusions have been added will recieve a partial refund.
Due to the nature of the inclusion keepsakes, orders cannot be refunded after the keepsakes have had your inclusions added.
To cancel your contract you must notify me of your decision by email to foreverinmyheart@email using the subject heading ‘Cancellation’ and supplying your order number and address. Any returns after the 7 day period stated above will be at the discretion of Forever in my heart keepsakes Ltd.
Returns
In the unlikely event that you are unhappy with your order please don’t hesitate to contact me at foreverinmyheart@email.com
Each piece at Forever in my heart keepsakes is custom made to order, therefore we cannot offer a refund on a piece unless it is found to be faulty. In certain circumstances I may be able to offer an exchange for another piece.